Question 1

I have not received the code; what to do?

Accepted Answer

TL;DR

We are providing temporary numbers to receive SMS for a short period of time.

Therefore, we are not affiliated with any of the listed services and cannot advice on specific service.

But, there is some general recommendations that we advise to follow :

Do not violate service rules you are using (e.g. sending spam).
Use clean IP-address from the same country as the number
Change IP-address before each registration attempt and reinstall the app
Use different devices and mobile phones to avoid fingerprinting
Clean cookies if you are using a browser
Follow the recommendations or contact us via live chat.

More

We have successfully received thousands of SMS verification messages for our customers.

Still, not in 100% of cases; everything is going smoothly.

Unfortunately, the problem is almost always not on our end, but on your service.

The service can block your IP or device, and we have nothing to do with it.

It would be best to remember that you won't be charged unless you successfully receive an SMS verification code or SMS message.

You may follow some tips below to increase your chances.

| Tip 1: Request another number and try it again It is not common, but you may need to try 2-3 different numbers before you find a number that works with the website/app you are signing up to.

Try again when you fail to receive an SMS verification code with different number.

| Tip 2: If possible, try using a different co

Question 2

Contact us

Accepted Answer

How to contact us ?

1) Please send us email to support@temp-number.org

2) Use live chat on this page or inside the app

Question 3

Refund Policy

Accepted Answer

There are two types of refunds :

||| 1. Refunds / withdrawals of unused funds from the Credit Balance to an original payment method (e.g. credit card)

Unused balance can be refunded to original payment method only by request in live chat or email support@temp-number.org

Usually it takes up to 7 days and we are not able to refund payment made by crypto less than $50 USD.

||| 2. Compensation for activations to Credit Balance (e.g. bad activation or number)

You can request compensation for bad activations and numbers when you click the Need help button and send us a report.

We manually verify the reports within 48 hours, and if the problem confirmed, funds are added to your Credit Balance.

Also, an email notification will be sent, so you don't have to track it.

_Please note : The following document is a user-friendly summary. The original Refund Policy is a part of our Terms of Service. _

Question 4

Do you have free numbers?

Accepted Answer

No, we have no free numbers.

If you want to check the service, top up the balance to the minimum amount and receive SMS.

Question 5

Suppliers and pricing

Accepted Answer

Based on basic supply and demand economics, we offer a very simple pricing model.

Our platform is designed to perfectly match buyers (you) and sellers (sim cards owners), otherwise there would be no numbers.

Due to many reasons, there is a limited supply of real-sim numbers, so the supply cannot scale easily 😞 .

As a result, services that have a high ⬆️ demand but low ⬇️ supply may be more 💲 expensive 💲 than services that are less popular or have more supply.

It's always two sides on the market: the seller and the buyer, and we just match them up 💘 as best we can with AI.

The value chain explanation

Question 6

Can I use the same number again?

Accepted Answer

No, we currently offer one-time disposable phone numbers only. After receiving an SMS to the number - it will not be available anymore.

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