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# What to do if my account was blocked after activation ?

Please understand that blacklisted (service-blocked) numbers are not receiving verification messages. 

In other words, if the SMS message was sent and received, the number __was initially good__ and only blocked once you started using it (even if it happens very fast). 

The reason for this is a combination of multiple factors beyond our control, most of which are on the side of the user. As a result, we are not able to offer refunds in such cases.  

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###### To avoid similar cases, we advise you to follow our general recommendation: 

* Do not violate service rules you are using (e.g. sending spam).

* Use clean IP-address from the same country as the number 

* Change IP-address before each registration attempt and reinstall the app

* Use different devices and mobile phones to avoid [fingerprinting](https://en.wikipedia.org/wiki/Device_fingerprint) 

* [Clean cookies](https://us.norton.com/blog/how-to/how-to-clear-cookies) if you are using a browser 

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Try not to use more numbers if you experience a similar scenario very often with your accounts. 

Follow the recommendations or contact us via live chat.